Our FAQ area is the best place to look to find answer to your questions. Our community and support team
constantly update the questions and answers.
As most of our PASMA courses involve an element of practical work at height, you are required to wear PPE during your practical training and assessment, including Safety boots, Safety helmet with a Chin Strap, and High-Visibility Clothing. Specific requirements will be outlined in your booking confirmation email and joining instructions.
PPE can be purchased from Reception at our Tonbridge & Ashford Training Centres. We provide all necessary course materials, including manuals and training equipment for practical assessments.
To begin, search for the TowerSure App in the Apple Store for iOS or Google Play for Android and download it to your smartphone. TowerSure is available for all new and existing PASMA card holders in all countries where our qualifications are issued.
Next, register for an account - making sure to use the exact same first name and last name that you provided our instructor on the course. Also, be sure to enter your PASMA certificate number, which will be provided to you (or the person who booked the training) upon successfully completing the course.
Once you’re logged in, hit the profile icon in the top right corner of your app to see your virtual card. For further support, speak to a member of our support team on 0333 666 0555.
If you need a plastic PASMA card for any reason, they can be purchased from Reception at our Tonbridge & Ashford Training Centres. Alternatively, you can speak to a member of our support team on 0333 666 0555 to order over the phone.
Several of our training courses involve practical elements, which may include working at height, lifting equipment, or operating machinery. You should be in good general health and physically able to take part in these activities safely. If you have any medical conditions, injuries, or concerns that may affect your ability to participate, please let our support team know in advance so we can advise you on course suitability and any reasonable adjustments that may be available.
Yes, we can absolutely offer you support. We understand that everyone learns differently, and we’re committed to making our courses accessible to all. Our instructors are experienced in delivering training to individuals with varying levels of reading and writing ability.
We can offer additional verbal guidance, practical demonstrations, and one-to-one support when attending training courses at one of our training centres. If required, we can also arrange for assistance during written assessments, such as a reader.
Please let our support team know in advance if you have any concerns, and we’ll do everything we can to support you in successfully completing your training.
Kentec Training is a registered CITB Approved Training Organisation (ATO). This means that we can apply for automated grants on your behalf from CITB towards your training costs for the achievement of approved short courses. For full guidance on eligibility, available grant amounts, and how to make a claim, please visit our CITB Short Course Grants page or speak with your company’s CITB Grant & Levy contact.
View All FAQs
